Contact IMCare
We understand and welcome that you may need to contact us from time to time. Please review the following to enhance your care.
The fastest way to reach us
Send a secure message to your healthcare provider through our patient portal. It goes straight to your care team and keeps your health information private.
Prescription refills
- Call your pharmacist and ask them to send a refill request to the prescribing physician.
- We return all refill requests within 10 business days.
Appointments
- Please give us at least 48 hours' notice to change or cancel an appointment, so we can offer the time to another patient.
- To change an appointment, message us through the patient portal or call the office.
- You can ask to set up a home video visit.
Test results
- If we have ordered a test, we schedule a follow-up visit, home video visit, or phone call.
- If you do not have a visit scheduled to review your test results, please call us and schedule one.
- Please do not assume that if you did not hear from us, your test was normal.
Phone messages
- All phone messages are returned within 2 working days. If you have not heard back, please call again.
- We do not provide medical advice by phone or email.
In an emergency
If you are having chest pain, difficulty breathing, signs of a stroke, or another medical emergency, call 911 or go to your nearest emergency department. Do not use this website or the patient portal to report an emergency.
Reach us directly
By phone and fax
- Telephone(289) 207-3200
- Fax(855) 755-7771
In person
- Address15 Henderson Street
Port Hope ON L1A 0C6 - Finding usLocated behind the Independent grocer.
- HoursMonday to Friday, 9:00 am – 5:00 pm
By appointment only. Closed on statutory holidays.
For referring providers
Family physicians and nurse practitioners can refer to IMCare by fax at (855) 755-7771. Our referral form is available as a PDF.